GENERAL TERMS AND CONDITIONS FOR TICKET SALES
The general terms and conditions of ticketing sales (the GTCS) apply without restriction to all purchases made on the website of the Comité Permanent du Salon International de l’Automobile (GIMS), a foundation incorporated under Swiss law which is responsible for organising the International Motor Show.
Visitors to the website fully accept the GTC in the version in force at the time of placing their orders. The GCS apply without reservations to all purchases made on the website. Confirmation of purchase by the customer and/or payment for purchases implies acceptance without reservations of the GTC.
- Ticket sales
Through the website, GIMS sells tickets granting access to any visitor wishing to attend events open to the public organised by GIMS, in particular the Geneva International Motor Show.
Events open to the public are organised by GIMS on specific dates (Public Days). The dates of Public Days are published on the website.
- Purchaser’s liability
Customers are solely responsible for their tickets. They assume full responsibility in the event of theft, loss or fraud. Each ticket is unique: the QR Code it contains is scanned at the entrance and allows only one person to be admitted. This means that only the first person to present the ticket will be admitted to the event. It is forbidden to reproduce, duplicate or counterfeit the ticket in any way.
- Time slots
In order to optimise the flow of visitors, customers must select a date and entry time slot proposed when purchasing a ticket in order to attend the event. Customers must then arrive on the date and during the entry time slot they have booked; if they arrive earlier or later, they will be refused access to the event without being able to claim any compensation or a replacement time slot.
Tickets and slots are non-changeable.
- Online payments
The online ticketing service accessible via the website is operated by the Comité permanent du Salon International de l’Automobile, a foundation organised under Swiss law with its registered office at Route François-Peyrot 30, 1218 Le Grand-Saconnex, Switzerland.
Online payments can only be made by credit card (Visa, Mastercard or other cards, subject to change and according to the list provided by the ticketing service). The transaction is final upon validation of the payment. It is not possible to modify or cancel the purchase.
Credit card payments are secured via the use of encryption and coding system TLS « Transport Layer Security » through the platform Ogone which is operated by Wordline SA, a company limited by shares (“société anonyme”) incorporated under French law, with its registered offices at Tour Voltaire, 1 Place des degrés, CS 81162, 92059 Paris La Défense Cedex, France, and registered with the Nanterre Trade and Companies Registery under the company number 378901946.
By clicking the box thereby confirming that he/she has read and accepted the GTC, the customer declares that he/she accepts these GTC without reservation. Information recorded by the ticketing service shall prevail and constitutes proof of all transactions concluded between GIMS and the customer. Information recorded by the secure payment system constitutes proof of the financial transactions.
Once the payment has been confirmed, customers can immediately access their orders from their personal account. Tickets can be printed from a PDF file. Good quality printing is required. Partially printed, stained, damaged or illegible tickets will not be accepted. To check the quality of the print, the customer must ensure that the information written on the ticket and the QR code are clearly readable. Tickets can also be downloaded onto a compatible mobile phone.
Ticket prices are quoted in Swiss francs and are inclusive of all taxes (however, handling and shipping costs are excluded from ticket prices).
Tickets sold at reduced rates (children aged 6-15, students, Old-age and survivors’ insurance and Disablement Insurance) may be subject to verification and proof may be requested at the entrance to the event. In case of an error or discrepancy with the ticket ordered, the customer will be required to pay the difference in price.
GIMS reserves the right to change its prices at any time. Products purchased are invoiced based on the rates in force at the time of registration of the order.
- Cancellations and refunds
Tickets are issued as soon as payment has been confirmed. They are non-refundable. They may not be resold at a price higher than the value (including all taxes) indicated on the ticket. Failing this, entry may be refused to any holder of a ticket acquired through such resale at a higher price. The ticket holder agrees to comply with the regulations and directives issued by GIMS or its service providers. The customer must check the name, date and price on the ticket upon receipt. No subsequent claims will be accepted.
In case of cancellation of the event by GIMS, the ticket price, to the exclusion of any other compensation, will be refunded to the customer. In the event of force majeure, the situation will be examined by GIMS on a case-by-case basis.
In the event of a cancellation or change to the dates, times or locations of the event, the customer agrees that GIMS may use the contact details provided by him/her at the time of purchase in order to enable GIMS to inform him/her about the procedure to be followed.
- Privacy – data protection
Confidential and personal information communicated by the customer to GIMS is intended for GIMS’s exclusive use. GIMS may use all or part of this information for commercial purposes, if necessary with the assistance of entities close to GIMS. In accordance with applicable data protection regulations, the customer’s personal data is used exclusively for purposes directly related to the acquisition of tickets, unless the customer expressly agrees to any other use. The GIMS’ data protection policy can be found at https://genevamotorshow.com/privacy-policy/.
- Applicable law and jurisdiction
All relations between GIMS and the customer are subject to Swiss law. In the absence of an amicable settlement, any dispute shall fall within the exclusive jurisdiction of the ordinary courts of the Canton of Geneva, subject to appeal to the Federal Court.
The French version of the GTC shall prevail.
Geneva, December 2023